Frequently Asked Questions

You may select a course according to your skillset. For more information on what each course entails, go to https://www.sdn-pros.com/training/

Absolutely not! The ACE Program is designed to allow you to start in whichever level makes the most sense for you and your skillset/knowledge level. However, the exams will build in difficulty and use topics from lower levels, so be sure to review those topics.

ACE:L1 is for those beginning their networking journey.

You can download a course Blueprint from the top left side of each individual course page.

Create an account – this is a quick and easy process. Next, go to the Global Schedule page and select the course you would like to take. Click the ‘Reserve Course Now’ tab and follow the prompts through the rest of the registration and payment process. Depending on your payment choice, either a member of the SDN Pros team will reach out to you to finalize your order or it will be completed immediately.

Fill out the Contact Us form on our website. You will need to provide details of your booking and one of our team members will respond to you within 48 hours.

Yes. Please use the Contact Us form on our website and a member of our Sales team will be in touch.

Course recordings are for quality assurance only and cannot be distributed.

You can find the Global Schedule here – https://www.sdn-pros.com/global-schedule

You may take a lower level exam or equivalent.

Yes, you will receive a digital badge and certification for passing an exam. We use Credly for sending and maintaining all certifications.

Everything required to complete the exam is covered in the course that made you eligible to take that exam. Your workbook and lab environment will serve as excellent study guides.

No. All Arista exams are Lab-Based exams (practical). This is meant to provide you with a more ‘real-world scenario’ and test your knowledge and skills rather than your memorization of commands.

As a practical lab, you will have the choice of using CLI or CVP for the majority of your configuration. However, there are some specific tasks which will require one of them to be used; both must be known to be prepared.

ACE:L1 & CVP = 2 hours

ACE:L2, ACE:L3 & ACE:L5 = 4 hours

ACE:L4 = 5 hours

You absolutely may retake any exam, however you must complete a waiting period before any retakes to ensure adequate time for restudy and preparation. We want you to succeed!

Everything is at your disposal (except another person to help you!): Arista’s course documentation and design guides, saved configurations from course labs, designs used from customer deployments, even whitepapers!

All exams are pass/fail only. All tasks in the exam scenario will be required to be completed in order to pass.

Your exam environment is the same as the lab environment you used in your training, so be sure to practice and be familiar with it.

Your exam will be via Zoom. There will be an exam proctor helping run and monitor the exam. There will be an introduction to the exam for all candidates in the main room, and then you will have your own breakout room and will not be distracted by others to complete your exam.

Official Arista training must be purchased before you are able to register for an exam. This can be Arista Academy or an Instructor-Led Course.

Prior to your exam, you will be emailed a Zoom link and information confirming the time of your exam. Once you have joined the exam via Zoom, the exam proctor will send you all exam information you need before your exam officially begins. This information includes your lab link, exam scenario, exam scenario username and exam scenario password. The lab credential username and password are in the lab link.

Typically you will receive your results within 48 hours. After passing an exam, your Credly badge and certificate will take up to a week.

Your lab guide will never expire.

For Arista Academy, all Lab Guide login information should be accessible through your dashboard within your account. For students taking instructor-led training, this is shared with you by your instructor on Day 1 of your class. This info will also be available via your Account Dashboard soon.

For most instructor-led courses, you will have three weeks of access to your lab environment. You may purchase additional lab time from our website here.

Check the lab link and make sure you have waited at least 15 minutes to allow time for it to provision. If you have, please restart the environment as CVP can sometimes hang in the startup process. After this, reach out to [email protected] for further help.

You should be able to reset your lab using CVP. Within CVP, reconcile your switches. Once completed, remove all configlets except ATD-INFRA and BASE configlets. This will reset your switches back to the starting point of the lab.

Unfortunately we cannot pause them. If you have purchased Arista Academy and have self-study, you can let us know when you would like access to your lab environment.

Your lab will shut down after 8 hours of running, or 3 hours of no activity, however you are able to restart it at any time.

If you have taken an instructor-led course, your instructor will be able to help during your class week. If you have purchased Arista Academy or your class has ended, then please reach out to a member of the team via our webchat or email.

If you are taking an instructor-led course, you will be given your materials about three days before the course begins. If you have purchased Arista Academy, once your order is completed, all materials will be accessible via your Dashboard within your account.

Arista’s licensing does not permit downloading of the materials, however you can view your course workbook offline if needed through Mimeo. The course workbook will never expire and will remain in your Mimeo library permanently.

Log into your Mimeo account and find your Digital Library. Select the small cloud with arrow icon. This will give offline access.